Gems Education policies
Child Protection Policy
This policy outlines our commitment to protecting children from harm. It explains how we identify and respond to concerns, our responsibilities as mandated reporters, and the procedures we follow to ensure every child is safe and supported within our care.
Child Safe Code of Conduct
The Code of Conduct sets the expectations for all staff, volunteers, and visitors when interacting with children. It outlines appropriate behaviours, professional boundaries, and our shared responsibility to create a safe, respectful, and nurturing environment.
Child Safe Environment Policy
This policy explains how we maintain a safe physical and emotional environment for children. It covers supervision practices, safe spaces, risk management, and the strategies we use to promote children’s wellbeing and prevent harm.
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Complaint Handling Policy
The Complaint Handling Policy explains how families can raise concerns and how we respond to them. It outlines our process for acknowledging, investigating, and resolving complaints in a fair, confidential, and timely manner, ensuring continuous improvement across our service.
Enrolment Policy
This policy outlines the steps and requirements for enrolling at ECC Little Gems. It includes information on priority of access, booking fees, required documentation, and the procedures that ensure a smooth and transparent enrolment process for all families.
Fees Policy
The Fees Policy explains how fees are set, billed, and paid. It outlines payment methods, advance payment requirements, Child Care Subsidy information, statements and receipts, late collection fees, and procedures for changes, absences, or ending a booking. It helps families understand their financial responsibilities clearly.